This content was developed in April 2025 by Skye Ferris, MPH Candidate at the University of Virginia, in partnership with the VCSQI DEI 2.0 Workgroup. Contributors include UVA’s Halima Walker, DHA, MSN, RN, CCRN, NEA-BC (Champion); Maheswari Murugesan, MD; Lindsay Fielding, RN; Judy Smith, RN; Kierah Barnes; Erik Scott, MD; Robbin Shifflet, BSN, RN-BC; Hilary Bowen; Cynthia Kennedy, RN, Margaret Davis, Adanna Akujou, MD and Emily Schneiderman; Carilion’s David Wyatt, MD; Inova’s Sharmaine McCoy, RN, and David Reich; Bon Secours: Lindsey P. Guirgues, MJ, MSN, ACNP; Sentara’s Robert Bernstein, MD; and affiliate Vicki Silvius (MemorialCare).
Empowered Care: Your Rights, Your Voice, Your Health
Your Voice. Your Health. Our Commitment.
At the Virginia Cardiac Services Quality Initiative (VCSQI), we believe that quality care starts with respect for every patient—regardless of race, ethnicity, gender identity, sexual orientation, language, ability, or background. Our commitment to Diversity, Equity, and Inclusion (DEI) means striving for healthcare that is equitable, accessible, and culturally responsive for all communities across Virginia and beyond.
Patient Voices at the Winter Quarterly Meeting
As part of our Winter Quarterly Meeting, patients from across the Commonwealth are invited to share their personal stories and healthcare experiences.
These firsthand accounts offer valuable insights into patient outcomes and help guide our ongoing efforts to improve care for all.
Disclaimer:
The information provided on this page is for general informational purposes only and is not intended as medical advice. It should not be used as a substitute for professional medical judgment, diagnosis, or treatment. Patients should consult their physician or healthcare provider regarding any medical concerns or decisions related to their care.
Understanding DEI
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Diversity, Equity, and Inclusion in healthcare means embracing the different backgrounds of patients, reducing inequities, and being respected, welcomed, and included in the care you receive.
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Everyone deserves equitable, respectful, and quality healthcare—regardless of race, age, gender identity, sexual orientation, religion, ability, health status, ethnicity, or any other part of who they are. You have the right to be treated with dignity by every medical provider.
As a Patient, You Have Rights!
These rights are essential to ensuring you receive equitable and compassionate care. They include, but are not limited to:
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Being treated with respect and dignity. Your providers must give your needs timely and responsive attention, regardless of your background or circumstances.
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Receiving information in a way you can understand. You have the right to clear explanations of your condition and to openly discuss the benefits, costs, and risks of any proposed treatments.
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Asking questions and getting answers. You are entitled to ask about your health status, treatment options, and anything you do not understand regarding your medical care.
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Making decisions about your care. Your choices matter. You have the right to grant or withhold consent—and to change your mind—without pressure or penalty.
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Accessing your health records. You can request copies or summaries of your medical records at any time.
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Seeking a second opinion. It is your right to consult another qualified provider to confirm or explore treatment options.
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Understanding who is influencing your care (Conflict of Interest). Your provider must tell you if they have any outside relationships—such as with a pharmaceutical company or medical device manufacturer—that could affect the decisions they make about your treatment.
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Receiving continuous, coordinated care (Continuity of Care). Providers should work together to ensure smooth transitions and uninterrupted access to medically necessary treatment—with sufficient notice if care must change.
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Access to support services. You have the right to request assistance from a social worker or case manager to help you navigate complex care decisions, connect to community resources, address financial or emotional challenges, and ensure your needs are fully supported throughout your care journey.
Prompts for Self-Advocacy
These are sample questions you can ask your provider (and you have the right to do so!)
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“Can you explain this in simpler terms?”
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“What are alternatives to this treatment?”
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“Can I have an interpreter?”
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“Where can I be provided a copy of my medical records?”
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“Why do I need this treatment/medication?”
Example Situations and Responses
Sometimes it’s hard to speak up or know what to say when something doesn’t feel right.
Here are some examples of tricky situations and questions you can ask to help stand up for yourself:
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If you feel like the doctor isn’t listening to your worries:
“What are you planning to do about my concern?” -
If it’s hard to understand the doctor because English isn’t your first language:
“Can I get an interpreter? And can you explain this in a simpler way?” -
If the doctor didn’t spend enough time with you or rushed through your care plan:
“Can I get another doctor’s opinion on my care and treatment?” -
If you think the doctor is judging you or treating you unfairly because of your race, age, religion, or something else:
“I feel like you might be making guesses about me because of my [race/age/ethnicity/religion, etc.], and I’m worried this might affect how I’m being treated.”
Resources
As a patient, you are not alone in advocating for yourself. There are many resources available that can help you! These include, but are not limited to:
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Social Workers and Case Managers
Social workers and case managers are available to help you navigate your healthcare journey. They can assist with emotional support, care planning, financial concerns, community resources, and making sure your needs are understood and respected. -
Ombudsman or Patient Experience Departments
These are hospital teams you can contact if you're unhappy with the care you received. They are there to listen, support you, and work with you to resolve any concerns about your experience. -
Spiritual Support
You have the right to request spiritual or faith-based support. Hospitals may offer access to chaplains, pastors, or other spiritual care providers to support your beliefs and well-being during your care. -
Legal Counsel
Access to legal counsel may be available depending on the state you live in. If you need legal guidance related to your healthcare, you can ask the hospital if they have legal resources or referrals available.
