Ensure every patient has access to trusted, appropriate, and culturally relevant community resources. Members should maintain an up-to-date resource inventory, actively facilitate referrals, and follow through to confirm connections are made and services are received.

Establish a formal system that consistently collects and incorporates feedback from patients and families into your organization’s quality improvement (QI) process, strategic direction, and day-to-day operations. This ensures that care delivery reflects the voices, needs, and experiences of the communities you serve.

Foster meaningful collaboration with patients, families, and caregivers in setting health goals, making informed decisions, and managing care. This strategy emphasizes shared decision-making, mutual respect, and personalized care planning as core components of equitable healthcare.